Privacy Policy

At London Building Supplies (LBS), we care deeply about privacy for our buyers and other website users.

Last updated 10 May 2022

At London Building Supplies (LBS) , We take your privacy seriously and strive to be fully transparent about our practices on the website, including how we handle your personal data. We are committed to protecting you when using our services and want to ensure that every user is informed about their rights regarding the use of their information.

We understand the importance of safeguarding any personal information you provide us and assure that we will use it responsibly. The Privacy Policy outlines how we collect, process and secure your data while also informing you about your legal privacy rights. If there are any doubts or queries related to this matter, please do not hesitate to get in touch with us via our contact form.

This policy explains our privacy practices for LondonBuildingSupplies.co.uk (which we’ll refer to as the “website”) and associated services (together, “services”) provided by London Building Supplies (LBS) (Construction Warehouse LTD). (referred to as “London Building Supplies (LBS) ”, “we”, “us” or “our”). This policy does not cover the practices of third-party organizations that may collect or receive data in relation to your use of our services, e.g., when you place an order through the website and a supplier receives your personal information.

The website is not intended for those under 18 years old and we do not knowingly collect data relating to minors.

To ensure that you are completely aware of why and how we are using your personal data, it is essential for you to read this policy alongside any other privacy notices or fair processing policies which may be presented when collecting/processing information about you. This policy serves as an addition to other notices and does not attempt to supersede them in any way.

By accepting our Terms and Conditions, you confirm that you have read and understand this policy, including how and why we use your information. If you do not wish us to gather or process your personal information in accordance with this policy, then we suggest that you refrain from using our website and services. We take no responsibility for the privacy policies of any users (including suppliers), third-party websites, or apps.

Controller

London Building Supplies (LBS) (Construction Warehouse LTD). is the controller and responsible for your personal data.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

London Building Supplies (LBS) (Construction Warehouse LTD), 85 Great Portland Street First Floor, London, W1W 7LT

E: Info@LondonBuildingSupplies.co.uk

T: 0800 054 1109

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes To The Privacy Policy And Your Duty To Inform Us Of Changes
We keep our privacy policy under regular review. This version was last updated on the date mentioned above. Historic versions can be obtained by contacting us.

For us to uphold the quality of our customer service, it is paramount that we keep your personal data up-to-date. Therefore, kindly inform us if there are any alterations in the information you provide during your relationship with us.

Third-Party Links
By navigating this website, you may be exposed to third-party links, plug-ins and applications. If clicked or enabled, such connections could potentially enable those third parties to access and share your personal information. We have no authority over third-party websites, so their privacy statements are not our responsibility. To ensure your safety and security online, we strongly advise that you read the privacy policy of any website before engaging with it.

THE DATA WE COLLECT ABOUT YOU
In the course of providing our services, we collect or receive your personal data in a few different ways. Personal data, in this context, means any information about an individual from which that person can be identified. We acquire the listed types of personal data below from the following sources, excluding any anonymous information where individual identities have been removed.

directly from you, for example, when you register as a buyer on the website or sign up to our newsletter;
indirectly from you based on your activity and interaction with our services, or from the device or browser you use to access the services this may include technical data about your equipment, browsing actions and patterns;
from third party advertising and marketing partners; and
from public sources, such as Companies House. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender, passport numbers.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (“IP”) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Aggregated Data
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. In particular, we may compile your Usage Data to figure out the percentage of people who access a certain website feature. Nevertheless, if Aggregated Data is joined or linked with your personal details so that you can be identified either directly or indirectly, then we view this combined data as private information which will only be used in adherence to this privacy policy.

Special Categories Of Personal Data
Here at our company, we take data security and privacy seriously. That is why we do not collect any sensitive personal information such as race, religious beliefs, sexual orientation or political opinions from you. Additionally, we also don't ask for nor store any criminal records related to convictions or offenses.

If You Fail To Provide Personal Data
You are generally the one who determines what data you want to share, yet certain information is essential for us to provide our services. In case we need your personal data lawfully or it's stated in a contract between us and fail to get it from you when asked, contractual execution may not be possible (for example, providing goods/services or registering with payment vendor). If this happens, we will have no other option than canceling related service(s), but if that takes place rest assured that you'll be notified of such circumstances beforehand.

HOW WE USE YOUR PERSONAL DATA
We will only use your personal data if it is within the bounds of legal allowance. Generally, we will utilize your personal information in these cases:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

Generally speaking, we won't process your personal data without obtaining consent. However, before sending you direct marketing communications via email or text message, we will always get your approval first. Should you wish to withdraw consent for our marketing purposes at any time, please don’t hesitate to reach out and let us know.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. Before we proceed to process any of your personal data for our legitimate interests, we make sure that all potential impacts on you and the rights related to it (positive or negative) are taken into account and given due consideration. We only use your personal data when our interests don't outweigh the impact it has on you (unless we have permission or are legally obligated to do so). To learn more about how we assess our legitimate interests in comparison to its effects on you concerning certain activities, please reach out and contact us.
Fulfilling a Contract calls for the processing of your data if it is essential to recognize, administer, or complete any contract we have with you. We'll also take steps at your request before entering into such an agreement.
Processing your personal data is necessary for complying with legal obligations that we, as a company, are subject to.

Purposes For Which We Will Use Your Personal Data
To ensure transparency and understanding, we have compiled a table that outlines each purpose for which we use your personal data, along with the legal base on which it is justified. Additionally, where relevant to our organization's interests we have identified what those legitimate reasons are as well.

Keep in mind that, depending on the purpose of processing your personal data, we may need more than one legal ground to do so. If you'd like further information about what exact grounds allow us to use your data for our services, don't hesitate to get in touch with us. You can find an overview of this in the table below.

Last updated 10 Jan 2023

Here at London Building Supplies (LBS), we take your privacy very seriously. We strive for full transparency in our practices and are dedicated to ensuring that the personal information you provide or collect from us when using our website and services is treated with respect.

We know that your personal data is important to you and we are committed to ensuring it's secure. We genuinely appreciate the trust you have in us to handle your information carefully, responsibly and sensibly. We value your privacy and have created this Privacy Policy to illustrate our commitment to protecting the data you share with us. This document will explain how we collect and process personal information, as well as inform you of your legal rights regarding protection of said data. If there are any questions that remain unanswered after reading through this policy, please reach out to us via our contact form so we can further assist in clarifying these matters for you.

This policy explains our privacy practices for LondonBuildingSupplies.co.uk (which we’ll refer to as the “website”) and associated services (together, “services”) provided by Builders IInsulation (Construction Warehouse LTD). (referred to as “London Building Supplies (LBS) ”, “we”, “us” or “our”). Not only do our policies not cover any data collected or received by third-party services, but they can also access your personal information when an order is placed through the website. For instance, our suppliers may receive your data as a result of you ordering something from us.

This website is only for individuals 18 and over, so we never collect information from minors.

To ensure that you are fully aware of how and why we utilize your personal data, please make sure to read this policy alongside any other privacy notices or fair processing policies provided each time when collecting or processing your information. This policy is not supposed to supersede existing notices and policies; rather it serves as a supplement.

By agreeing to our Terms and Conditions, you certify that you have studied this policy closely and comprehend its contents. If you are not comfortable with us utilizing your personal information in the ways described here, then kindly refrain from using our website or services. Additionally, we take no responsibility for the content of other users (suppliers included), third-party websites or applications related to ours.

Controller
London Building Supplies (LBS) (Construction Warehouse LTD). is the controller and responsible for your personal data.

Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

London Building Supplies (LBS) (Construction Warehouse LTD), 85 Great Portland Street First Floor, London, W1W 7LT

E: Sales@BuildersInsulation.co.uk

T: 0203 576 0001

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues. Before turning to the ICO, allow us a chance to address your worries. Reach out and contact us as soon as possible!

Changes To The Privacy Policy And Your Duty To Inform Us Of Changes
We continuously examine our privacy policy for updates and changes. This version was last modified on the specified date, with prior versions available through contact us. Stay up-to-date and informed about your rights by consulting our most recent privacy policy!

We strive to keep our records up to date and accurate, so please let us know if any of your personal details change during the course of our relationship.

Third-Party Links
Whenever you use our website, be aware that there could potentially be third-party websites, plug-ins and applications accessible from here. Clicking on those links or enabling them might allow other parties to collect data about you. We do not have control over these third party sources nor are we responsible for their privacy policies. Therefore, it is strongly recommended that once you leave this site to read the privacy policy of any new webpage before continuing with your search journey.

THE DATA WE COLLECT ABOUT YOU
As we provide our services, there are a few varied means by which we may collect or receive personal data. To clarify, "personal data" refers to any information pertaining to an individual that can be used to identify them; this does not include anonymous data where their identity has been removed. In addition, the below sources allow us access to various categories of personal data:

directly from you, for example, when you register as a buyer on the website or sign up to our newsletter;
indirectly from you based on your activity and interaction with our services, or from the device or browser you use to access the services this may include technical data about your equipment, browsing actions and patterns;
from third party advertising and marketing partners; and
from public sources, such as Companies House.We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender, passport numbers.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (“IP”) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Aggregated Data
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Special Categories Of Personal Data
We do not collect any Special Categories of Personal Data about you (e.g race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail To Provide Personal Data
Often, you choose what data to share, but sometimes certain information is necessary to provide you the services. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services or register you with our payment vendor). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Purposes For Which We Will Use Your Personal Data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interestTo register you as a buyer(a) Identity

(b) Contact(a) Performance of a contract with youTo process an order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and Communications(a) Performance of a contract with you

(b) Necessary for our legitimate interestsTo manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey(a) Identity

(b) Contact

(d) Marketing and Communications(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)To enable you to partake in a prize draw, competition or complete a survey(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity

(b) Contact

(c) Technical(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligationTo deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(f) TechnicalNecessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical

(b) UsageNecessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity

(b) Contact

(d) Usage

(e) Profile

(f) Marketing and CommunicationsNecessary for our legitimate interests (to develop our products/services and grow our business)

Payments Made Through The Website
When you purchase something from our website, your payment is securely processed by Stripe Payments Europe Ltd., one of the leading third-party payment processing companies in the industry. We never collect any financial data during checkout when you make a purchase – we leave that to the experts at Stripe! If you have questions about how secure payments are handled on our website, please don't hesitate to get in touch with us.

Promotional Offers From Us
We may utilize your Identity, Contact, Technical, Usage and Profile Data to form an opinion of what we think you might want or need. This insight is used to determine which products and services are relevant for you (customized marketing).

Third-Party Marketing
We ensure that all of your personal data remains secure and we never share it with any third party for promotional purposes.

Opting Out
You can opt-out of any marketing messages at anytime by following the link in the message or reaching out to us directly. However, this will not affect personal data associated with product/service purchases, warranty registrations and other transactions.

Change Of Purpose
We will only use your personal data for the reasons we collected it, unless there is a corresponding and compatible reason to do so. If you need further explanation as to how this secondary purpose relates to the primary one, please reach out - We'd be more than happy to help!

If we need to utilize your personal data for a purpose outside the scope of our original agreement, we will inform you and explain the legal grounds that permit us to do so. Furthermore, according to law, there may be instances where it is legally required or acceptable for us to process your data without notifying or obtaining your consent beforehand.

DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties: group companies who may act as joint controllers or processors;
External Third Parties:
Service providers based in the United Kingdom who provide IT and system administration services;
Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services; and
HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).

Data Security
To guarantee your personal data is secure from accidental loss, misuse or unauthorized access, alteration, and disclosure we have put in place rigorous security protocols. We limit the access to your private information to only those employees and contractors who need it for their job duties while they're also bound by a confidentiality agreement.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION
How Long Will You Use My Personal Data For?
To ensure legal compliance and fulfill our responsibilities, we will retain your personal data only for as long as it is reasonably necessary. Although in some cases this may extend beyond the completion of our relationship with you, such as if a complaint or potential litigation arises.

When figuring out the ideal length of time to keep personal data, we take into consideration a variety of factors such as the amount and type of data, risk associated with unauthorized use or sharing; purpose for processing it, alternatives available if our goal is achieved without using your information; applicable laws etc.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for legal purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In certain situations, we will anonymize your personal information (so that it can't be associated with you) for research or analytical uses. We may then apply the data without further notifying you and indefinitely.

Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

Exercise your right to request access of the personal data we possess on you (commonly known as a “data subject access request”). With this, receive an exact copy of such information and guarantee that every action taken is in accordance with applicable laws.
Ask us to make any modifications that need to be made so your personal data is accurate and up-to-date. In order for these changes to take effect, we may have to confirm the accuracy of the new information you provide.
You have the right to ask us to delete or remove your personal data from our records. If you find that we are processing information that has no good reason, if you've successfully objected to being processed in any way, or if local law requires us to erase your personal data - then this is a right of yours and we will oblige by erasing it completely. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
If our processing of your personal data is based on a legitimate interest (or those of a third party), and you feel that it violates your fundamental rights and freedoms, then you have the right to object to such processing. Not only are you entitled to object if we're processing your personal data for direct marketing purposes, but there may be instances in which our legitimate grounds for the process override your rights and freedoms. If this occurs, we will prove that these reasons have greater importance than what should otherwise be granted by law.
You have the right to ask us to halt or restrict our handling of your personal data for certain purposes. This can be done in the following situations:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Even if we no longer require the data ourselves, you may wish for us to retain it in order to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
You have the right to retrieve your personal data from us and transfer it either directly to you or a third party of your choice. We will provide this information in an understandable, machine-readable format commonly used for such purposes. Please note that this right applies only when we've collected data with your consent or if it is part of a contract.
At any point in time, you can revoke your consent for us to process your personal data. Nevertheless, this will not have an effect on the legality of any processing done prior to when you took back permission. If you do decide to withdraw consent, we may be unable to provide some services or products for which we had seen previously granted authorization. We will make sure that we inform you if it is impossible for us deliver these items once withdrawal has occurred.

If you have any questions, do not hesitate to contact us at Sales@BuildersInsulation.co.uk.

No Fee Usually Required
You will not be charged a fee to access your personal data or exercise any of the other rights. However, if we determine that your request is unfounded, repetitive or excessive, we may impose a reasonable fee. If warranted, instead of charging you a fee and addressing the request, we could choose to deny it altogether.

What We May Need From You
To ensure the security of your personal data, we may need to ask for specific information about you. This will help us confirm that it is indeed right and proper for you to have access to this data or exercise any other rights concerning it. In order to speed up our response, don’t be surprised if we reach out with further questions regarding your request as well.

Time Limit To Respond
We will do our utmost to answer all valid requests within 30 days, yet if your inquiry is complex and/or you have made multiple queries, it may take us up to a month and a half. We promise that we will keep you informed of the progress throughout this period.

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