Returns & Cancellations


If you would like to return or cancel your order, please take a few moments to fill out the form at the bottom of this page. Or, for an alternate option, follow these simple steps:

When you are sending back any items to us, kindly include your purchase order number, name and date of the order. We will may charge a collection fee along with restocking charges if we have to pick up your returns unless the products were damaged or faulty.


  • Contact and Please give your order number, the reason for returning your product, and whether you'd want us to collect it for you with a charge or if you'd want to return it yourself.

  • Pack the items in protective bubble wrap or similar protection as soon it is appropriate. Please do not utilize the product box as outer packaging, and please remember that any damaged goods will be deducted from any money paid to you.

  • The return address will be determined by where the items were delivered. When a customer returns goods to Builders Insulation and includes the purchase order number, they will receive this information.

Should you need to return a product (except when it is flawed or damaged), the customer will be liable for the restocking fee. This amount is equivalent to 30% of the item's value. The customer will be subject to a collection charge where applicable. It is of the utmost importance that you contact us at to report any damage or discrepancies regarding your goods within 24 hours after they've been delivered; otherwise, we will not be able to ensure replacement items are sent out in exchange for damaged ones.

Usually, if you're returning items (except those that are defective or harmed), the cost to restock them is your responsibility. This expense will be charged to either yourself or your customer. Please notify us as soon as possible at in such situations where a collection fee might apply.

We kindly remind you that opened or used products cannot be accepted back to us for return/refund, in the event of any faulty or damaged items. Additionally, orders placed directly from manufacturers are not eligible for cancellations nor returns once they have been shipped out from their source. As a result, all delivery fees associated with product direct-purchasing from its manufacturer are non-refundable.

If you order products directly from a manufacturer and wish to return them, you will be responsible for the total value of the item unless it is defective or damaged. To facilitate your returns process, kindly provide us with your purchase number, name and date of order. There may also be a collection and restocking charge applied if we are required to collect items yourself - except in cases where goods have been identified as faulty or damaged.

To ensure your returns reach us safely, we strongly suggest you send them back with a Recorded Delivery service. We are not liable for any items lost in transit so this is the best way to guarantee their arrival. If parcels exceed standard carrier dimensions not problem- just let us know and but make sure they get back here!



According to UK laws, you have the right to cancel your purchase within seven business days after receiving it. All you have to do is let us know in writing and send back your product unopened, unused, and in its original condition for a full refund. You must contact us by email before returning an item. Please be aware that if the item has already been dispatched from our warehouse, a restocking fee will be applied. However, this does not affect any of your statutory rights. In cases where items have arrived in faulty or broken condition, a full refund may apply depending on the circumstances.

If you cancel your order after the first three hours after placing it, you will be charged a £20 fee plus VAT. All purchases made online or over the phone are final, as we have procedures in place to ensure speedy processing. We have staff onsite handling heavy materials and loading up numerous pallets onto lorries which is why this fee exists; your purchase will be complete within a short period of time so please bear with us! |The good might be in prep after 3 hours thus causes difficultes if loaded on to lorries thus wasting space for transport etc.

If we receive notification within 3 hours of an order's placement, it will be refunded automatically - no matter if the order is canceled or altered. All orders are grouped and managed based on their date/time of being placed and later annulled. But please bear in mind that you should wait up to 7 business days for your return request confirmation and processing!

Once a customer requests their return, you should be informed that the refund will appear on their bank statement within 7 days. It usually takes up to 5 business days for the amount to show in your account; if it does not reflect after this time period, kindly reach out to our sales office. Please bear in mind that some banks and credit cards may take longer than anticipated when processing refunds.