Terms and Conditions

London Building Supplies (LBS) Has made every effort to ensure the accuracy of the information contained in the site.

London Building Supplies (LBS) This should not be seen as the ultimate authority on any products or services, nor does it constitute a guarantee, proposal, or implied promise.

Equivalent Products 

By agreeing to our terms and conditions, you accept that occasional product substitution may occur due to shortages in the market or variations in supply. If this occurs, you will be promptly notified so that no surprises arise. We have implemented this service with your satisfaction firmly in mind given the current circumstances within the UK.

 In light of Brexit, COVID and other events around the world, we are committed to ensuring that you receive your product at precisely the right moment. Therefore, we humbly present this solution as our best option. 


London Building Supplies (LBS) strives to ensure that our website data is reliable, comprehensive and current. But by using this site you acknowledge the terms of engagement which hold effective right when you first accessed the page.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logo, links, prices and icons and other materials (without limitation) are provided ‘as is’ and on an ‘is available’ basis without representation warranty or endorsement, expressed or implied. Moreover, we do not guarantee that the information on this website will be accurate or complete. Additionally, due to technical difficulties and software errors, users may experience some interruptions in service; furthermore, our site is free from computer viruses and other harmful bugs.

In no event will London Building Supplies (LBS) We are not liable for any damages caused by the use of our site or products, including but not limited to losses from using data, profits, contracts and negligence in connection with the website. We will not be held responsible for any indirect or consequential damages that may arise due to your use of our products.

Notwithstanding anything else in these Terms and Conditions, we will not be liable for claims relating to the functionality or availability of the site.


At London Building Supplies (LBS) we understand that plans change and orders need to be cancelled from time to time, which is why you have a 2 hour window after an order has been placed for cancellation. Any cancellations beyond this timeframe may incur a fee of 30% of the value of the order so please keep this in mind when making your purchase with us.

Generally, orders placed with us can be delivered within 2 to 3 days; however, some may take up to 5 working days or longer if goods need to be ordered specifically for the customer. In such cases, a cancellation fee will apply as London Building Supplies (LBS) has already paid in advance on behalf of the customer.

If any specialty items, gypsum bagged products, or other goods arrive damaged or missing from your order, let us know right away! Cancellation of such orders may not be possible due to their extended lead times. Nonetheless, do inform us immediately in the unlikely case that something is amiss with your shipment via email to If any items are damaged or missing, it will be imperative that you alert us immediately in order to receive replacements.To ensure the best quality experience with our products and services, please double-check all shipments before accepting them. Special orders cannot be refunded or exchanged after delivery unless they are defective. This way, you can rest assured knowing that we provide nothing but excellence in terms of product integrity and customer satisfaction. Our materials tend to involve long lead times, though not in all cases. If you are uncertain if your product is non-returnable and nonrefundable, contact us at for a consultation with one of our sales representatives. Furthermore, London Building Supplies (LBS) will take no responsibility for goods that arrive late despite the time provided being noted beforehand.

At London Building Supplies (LBS), we strive to ensure your orders are delivered on time, and any errors or mishaps due to third parties is not our responsibility. Before you make a purchase, please review the terms and conditions where you will find estimated delivery times and costs for each product.

Once you place an order with London Building Supplies (LBS), we will typically contact you via email or phone to notify you of the estimated time of arrival (ETA). Please note that this is only an estimation as delivery times can vary due to stock shortages, shipment issues, and other factors.

If a service is necessary in more inaccessible and offshore settings, additional delivery costs may be required prior to the products being shipped. This will always be discussed with you first before any payments are taken so that expectations are clear from both parties.

London Building Supplies (LBS) reserves the right to cancel an order at any point in time after an order is placed online or via one of our sales agents.

Site Access

Every single purchase necessitates that the customer have a method of unloading on-site. The client is responsible for guaranteeing this; delivery drivers are not expected to carry out any off-loading operations. Any unloading done by the driver is voluntary and at their own risk. There must be proper entry to site so our vehicles can smoothly deliver your order without issue.If you are unable to receive delivery directly, kindly let London Building Supplies (LBS) know in the order comments section so that we can help deliver your purchase. Due to insurance limitations, our drivers can only take items as far as the curb.

Any orders that have failed to be delivered due to bad access or no way of means to offload onsite maybe subject to a new delivery charge.

If you want to return items that are not faulty or damaged, you will be responsible for any expenses incurred in returning the items.

Price Increases

With the insulation industry being so competitive, London Building Supplies (LBS) might need to pass through an increase in expenses onto their customers. After ordering online at LBS, however, please remember that we cannot be held accountable for any price changes imposed by the manufacturer. Prior to the shipment of an order, customers will be notified of any price increases and have the choice to cancel their purchase for a full refund if they do not wish to proceed.

At LBS, we make an effort to bring you the most reasonable prices in the industry and promptly update our pricing on our website. However, there may be times where certain items have run out of stock before a price increase can take effect. If that's the case, orders will incur any new charges once it is replenished with fresh inventory. We strive to keep these changes as minimal as possible while ensuring high-quality supplies for all your needs!


London Building Supplies (LBS) owns and retains all rights, including copyright and database rights, on the website and its content and images, as well as any other intellectual property rights that may exist in connection with it. Any attempts to copy, broadcast or transmit Builders Insulation's logos, buttons, icons and images for commercial or public purposes without prior written permission from us will not be tolerated. Additionally, any underlying source code and software is subject to the same rules.

You must not modify, alter, or create any of the material or information on this website for anything other than personal non-commercial use. You are held accountable to agree that you will never abuse this website for unlawful activities - failing to comply would be viewed as a violation of the rights and ownership of our site.

London Building Supplies (LBS) reserves the right to repurpose any content submitted, such as text and photos, for promotional or other objectives on its site or elsewhere. Furthermore, LBS presumes authority over all postings found on the website and has full authorization to approve/reject them at their discretion.

Trade Marks

All names, images, logos identifying London Building Supplies (LBS) are proprietary marks of London Building Supplies (LBS) . TWe want to ensure that you understand that this site is not supported by any third parties, and all brand names, products, services, and companies mentioned on our website are the exclusive property of their respective owners. London Building Supplies (LBS)  has denied anyone other than its original licensees permission to utilize it- doing so would be in direct violation of their rights.

External Links

London Building Supplies (LBS) does not accept, guarantee, endorse or be held responsible for any sites that may be linked to and from this site. By clicking any link on this site, you are solely responsible for the external sites that you visit.

Privacy statement

I am aware that the personal information I have given London Building Supplies (LBS) may be disclosed, used or processed to certain relevant third-parties for activities related to this website.

Cookie policy 

This site uses cookies to offer you a better browsing experience. 


To identify you from other users who come to our website, we utilize cookies. A cookie is a small file of letters and numbers that will be stored in your browser/system/mobile if you agree with it. These cookies store information on your computer's hard drive for future use.

We use the following cookies:

  • Strictly necessary cookies.Necessary for the smooth running of our website, these cookies enable you to securely access secure areas, add items to your shopping cart or take advantage of e-billing services. For instance, they allow you to log into a secure area and make use of all its features.
  • Analytical or performance cookies. Our cookies help us to identify, examine, and count web visitors/users/advertisers quickly. Additionally, we can track how users move around our website and when they are using it which allows us to refine the overall performance of our site; for instance by making certain that customers effortlessly locate what they’re searching for.
  • Functionality cookies. Our website remembers you when you return. We use this to personalize your experience with us, such as greeting you by name and saving your information for easier purchases. Additionally, we remember your preferences like language or region so that shopping on our site can be a better experience overall.
  • Targeting cookies. By tracking your visits to our website, the pages you've explored, and the links you clicked on, we can optimize your experience with us. We will use this data to tailor our web page and advertisements to fit more accurately within what interests you most; in turn updating and tailoring your buying profile as well. Additionally, we may share this information with third parties for a similar purpose.

How do I change my cookies?

If you would like to change your cookie preferences, you can do so in your account section. You may need to refresh the page or close your browser for your settings to take effect.

If you'd like, you can also adjust your cookie settings through the preferences in your web browser. With this method, it is possible to regulate most cookies with ease.

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For any queries regarding cookies, please get in touch and one of our team will be available to help.